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Acceptable Use Policy (AUP)

Version: 1.0
Effective date: 16 July 2026
Last updated: 16 July 2026

1. Introduction

This Acceptable Use Policy (hereinafter "AUP") defines the rules the Client must follow when using the VORA Lead Engine service (hereinafter "Service") provided by VORA s. r. o., Company ID: 47 352 302 (hereinafter "VORA").

The AUP forms part of the agreement between the Client and VORA. Violation of the AUP is grounds for suspension or termination of the Client's Account without any refund of amounts paid.

2. Prohibited activities

The Client undertakes not to use the Service for:

2.1. Unethical email campaigns

  • Spam — sending mass unsolicited emails without any relevant context for the recipient
  • Sending emails to persons who have requested inclusion in the suppression list
  • Sending emails impersonating another entity — falsifying the sender
  • Phishing — attempting to obtain sensitive data (passwords, card numbers) by impersonating a trusted party
  • Distributing malware, ransomware, malicious attachments or links
  • Circumventing the technical unsubscribe — e.g. modifying the GDPR footer of sent emails

2.2. Violation of legal regulations

  • Violation of GDPR — processing personal data without a legal basis
  • Violation of Slovak Act No. 452/2021 Coll. on electronic communications — ignoring opt-out mechanism, harassing marketing messages
  • Copyright infringement — misuse of texts, images, trademarks
  • Illegal content — threats, insults, discrimination, hate speech
  • Activities violating EU sanctions regimes (e.g. cooperation with entities on sanctions lists)

2.3. Abuse of technical infrastructure

  • Bypassing security mechanisms of the Service (rate limits, tenant isolation, quotas)
  • Reverse engineering the Service in order to copy functionality
  • Automated scraping of data from the Service beyond the API access provided to the Client
  • DDoS attacks or other attempts to disrupt the Service
  • Abuse of credits — e.g. attempting repeated use of the same credit, manipulation of Stripe checkout
  • Sharing a single Account among multiple companies without explicitly permitted multi-tenant Enterprise mode

2.4. Targeted disqualification

The Client may not use the Service for targeted outreach to:

  • VORA's economic competitors in order to collect information about their clients or pricing
  • VORA employees for recruitment or disparagement purposes
  • Contacts obtained from leaked databases or other illegal sources

3. Cold email compliance

VORA enables the Client to run B2B cold email campaigns, but compliance with GDPR and national regulations is the Client's sole responsibility.

3.1. Legal basis

The Client is responsible for the legal basis of collecting and processing contact email addresses, typically legitimate interest under GDPR Art. 6(1)(f). Upon a Data Subject request, the Client must be able to produce a Legitimate Interest Assessment (LIA).

3.2. Mandatory cold email elements

The Client undertakes that cold emails sent through the Service will contain:

  • Sender identification — name, company, contact
  • Purpose of outreach — clearly defined business purpose
  • Unsubscribe link — VORA automatically adds a GDPR footer with an unsubscribe link
  • Link to the Client's Privacy Policy (not VORA's)

3.3. Honoring unsubscribe requests

The Client undertakes to honor unsubscribe requests — contacts who requested to unsubscribe are automatically added by VORA to the suppression list and Radar will not contact them again in any future Client campaign.

The Client must not manually circumvent the suppression list.

4. Content responsibility

The Client is solely responsible for the content of cold emails sent through the Service. VORA:

  • Does not independently generate or approve content — AI generates emails based on context provided by the Client
  • Is not a publisher of the content under Slovak Act No. 265/2022 Coll.
  • Is not liable for damage caused to a third party by cold email content

5. Monitoring and reporting

VORA reserves the right to monitor the use of the Service in order to:

  • Detect AUP violations (e.g. abnormally high volume of bounce-back emails, spam complaints)
  • Protect the security of the Service
  • Optimize performance

VORA does not process the content of Client emails for marketing purposes, AI training outside the Client's account, or other commercial purposes outside providing the Service.

6. Consequences of violation

In case of violation of the AUP, VORA is entitled to:

6.1. First level — warning.
VORA sends the Client an email with a warning and a deadline for remedy (typically 7 days).

6.2. Second level — Account suspension.
If the Client does not remedy the violation within the given deadline, VORA is entitled to suspend Account access until resolution. Suspension does not affect billing — the Client is obligated to pay the Subscription during suspension.

6.3. Third level — Account termination.
For serious violations (particularly spamming, phishing, malware, legal violations) or repeated violations, VORA is entitled to terminate the agreement with immediate effect without any refund of amounts paid.

7. Reporting violations

If you believe another user of the Service is violating the AUP or legal regulations, you may report it to info@vora.sk with:

  • Description of the alleged violation
  • Evidence (e.g. copy of a cold email with the VORA footer)
  • Your contact (optionally, for feedback on outcome)

VORA will investigate each report and, in case of a proven violation, take measures pursuant to Article 6.

8. Changes to the AUP

VORA reserves the right to change this AUP. We will inform Clients of significant changes by email at least 30 days in advance. By continuing to use the Service after changes take effect, the Client accepts the new version of the AUP.

9. Contact

Questions regarding the AUP: info@vora.sk.

On behalf of VORA s. r. o.:
Adam Halász
managing director
Nové Zámky, 16 July 2026

By accepting the Terms of Service upon registration, the Client also accepts this AUP.