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Terms of Service — VORA Lead Engine

Version: 1.0
Effective date: 16 July 2026
Last updated: 16 July 2026

1. Introductory provisions

1.1. These Terms of Service (hereinafter "ToS") govern the relationship between VORA s. r. o., Company ID: 47 352 302, Tax ID: 2023866273, VAT ID: SK2023866273, registered office at Čižmárska 540/9, 940 02 Nové Zámky, Slovakia, registered in the Commercial Register of the District Court in Nitra, Section: Sro, Insert No. 34858/N (hereinafter "Provider" or "VORA") and the user of the online service VORA Lead Engine (hereinafter "User" or "Client").

1.2. Provider's contact details: info@vora.sk (general communication, GDPR), support@vora.sk (technical support).

1.3. By using the Service, the User confirms that they have read, understood, and agree to these ToS.

2. Definitions

  • Service means the VORA Lead Engine software platform available at https://lead-engine.vora.sk including all its components (Radar, VORA Board, Inbox, AI-generated emails, integrations).
  • Account means the user account created in the Service.
  • Tenant means the organizational unit (company/sole proprietor) tied to one Account.
  • Subscription means the periodic payment (monthly or yearly) for access to the Service based on the chosen tier.
  • Credits means one-time packages of supplementary units (e.g. 100/300/1000/5000 leads) beyond the Subscription.
  • Radar means the automatic company discovery feature based on parameters defined by the User.
  • Lead means a record of a contact person/company generated or added in the Service.

3. Registration and Account

3.1. The User creates an Account by filling in the registration form at https://lead-engine.vora.sk/signup. The User is responsible for the accuracy of the data provided.

3.2. By registering, the User confirms authorization to conclude this agreement on behalf of the legal entity indicated during registration.

3.3. Provider reserves the right to refuse registration without giving a reason.

3.4. The User must protect their login credentials. The User is responsible for activity within the Account. The Provider recommends activating two-factor authentication (2FA).

3.5. The User has the right to cancel the Account at any time under Article 7 of these ToS.

4. Subject matter of the Service

4.1. The Provider provides the User with paid access to the VORA Lead Engine Service, which includes:

  • Radar — automatic company discovery by region, city, business type and defined limits,
  • AI cold email generation — automatic creation of personalized emails based on the context of the Client's target company,
  • Automated follow-up sequences — 4-step email campaigns with intelligent reply detection,
  • VORA Board — Kanban interface for pipeline management,
  • Inbox — unified interface for received replies,
  • Team distribution — automatic lead splitting among team members (subject to tier),
  • Integrations — optional connection with Pipedrive, Gmail, Outlook (as chosen by the Client),
  • Reports and analytics — performance overviews.

4.2. The specific functional scope of individual tiers is described at https://lead-engine.vora.sk/pricing.

4.3. The Provider reserves the right to continuously develop, modify and complement the Service. Significant changes will be communicated by email at least 30 days in advance.

5. Prices and payment terms

5.1. Prices. Current Subscription and Credit prices are listed at https://lead-engine.vora.sk/pricing. Prices are in EUR excluding VAT. VAT is added at the statutory rate according to the Client's country (Slovakia: 23 %; EU B2B: reverse charge; outside EU: no VAT).

5.2. Billing and payment. Subscription is billed in advance (monthly or yearly per Client choice) via the payment processor Stripe Payments Europe, Ltd. (Ireland). Credits are billed once at purchase. Invoices are delivered electronically.

5.3. Automatic renewal. Subscription automatically renews at the end of each billing period until the Client cancels. The Client can cancel automatic renewal at any time in Settings → Billing.

5.4. Payment delay. In case of a failed payment, the Provider has the right to suspend access to the Service. The Client is informed by email and has 7 days to restore payment.

5.5. Price changes. The Provider may change prices with effect at least 30 days after email notification. Existing Subscriptions are billed at the old price until the end of the current period; the new price applies from the next renewal.

6. Trial period

6.1. Upon registration for the Starter tier (monthly and yearly), the Client is entitled to a 7-day free trial. During the trial, the Client has full access to the functionality of the Starter tier without billing.

6.2. The Client may cancel the Subscription during the trial at any time without any financial obligation. If the Client does not cancel by the end of the trial, the chosen tier will begin to be charged.

6.3. The trial is available only on first registration. Repeated use of the trial is excluded.

7. Term and termination

7.1. The agreement is concluded for an indefinite period with automatic renewal based on the chosen billing period.

7.2. Termination by the Client. The Client can cancel the Subscription at any time in Settings → Billing → Change plan → Cancel. Cancellation takes effect at the end of the current billing period — until then the Client has full access to the Service.

7.3. Termination by the Provider. The Provider may terminate the agreement with the Client:
(a) upon violation of the ToS or AUP by the Client,
(b) upon failed payment lasting more than 30 days,
(c) with 30 days' notice without giving a reason.

7.4. Consequences of termination. After Subscription termination: - The Client has a 30-day period to export their data (Settings → Export CSV). - After 30 days, all Client data will be permanently deleted from the live system. Backups will be deleted within 90 days. - The Client loses access to paid Service functionality immediately upon termination.

8. Refunds

8.1. Subscription is final (no refunds). After the first successful Subscription payment, the Client is not entitled to a refund for the unused portion of the billing period, except for cases expressly stated in these ToS.

8.2. Trial period. The Client may cancel the Subscription during the 7-day trial without any payment (Article 6.2).

8.3. Significant Service outage. In case of a demonstrable Service outage lasting more than 48 hours in one calendar month, the Client is entitled to submit a written request for a credit in the amount of the proportional part of the monthly Subscription. The request must be submitted within 30 days of the event to info@vora.sk.

8.4. Credits. Purchased Credits are final and non-refundable. Credits do not expire and remain in the Client's Account until used or the Account is terminated.

9. Client's rights and obligations

9.1. The Client is required to use the Service in accordance with these ToS, the Acceptable Use Policy (AUP) available at https://lead-engine.vora.sk/aup, and applicable laws.

9.2. The Client particularly undertakes to: - comply with GDPR and Act No. 18/2018 Coll. on Personal Data Protection when processing contacts generated by the Service, - respect unsubscribe requests from cold email recipients, - not use the Service for spamming, phishing, malware distribution, or other malicious activity, - not use the Service for collecting data on the Provider's competitors, - not share login credentials with third parties outside the Account.

9.3. The Client is a separate Controller in relation to the personal data of contacts generated or imported into the Service. The Client is responsible for the legal basis of processing this data (typically legitimate interest under GDPR Art. 6(1)(f) in B2B contexts).

9.4. The Client undertakes to sign a Data Processing Agreement (DPA) in accordance with GDPR Art. 28 upon Provider's request.

10. Provider's rights and obligations

10.1. The Provider undertakes to provide the Service on a best-effort basis at the usual quality for online SaaS services. The Provider does not guarantee a specific percentage uptime and is not liable for temporary outages primarily caused by:
- technical issues on the side of sub-processors (Cloudflare, Supabase, Stripe, etc. — see the Privacy Policy), - Service maintenance (the Provider notifies in advance of planned interventions), - force majeure.

10.2. The Provider ensures:
- Data security — transmission encryption (TLS 1.2+), data-at-rest encryption, tenant data isolation (Row-Level Security), - Backups — automated daily backups with 30-day retention, - Support — technical support via support@vora.sk and in-app tickets.

10.3. The Provider is not liable for the content of emails generated by Radar and sent from the Client's account. The Client is solely responsible for their communication content.

11. Liability limitation

11.1. The Provider is not liable for direct or indirect damages resulting from the use or inability to use the Service, including lost profits, data loss, or reputational damage, except in cases of intentional or grossly negligent conduct by the Provider.

11.2. The Provider's total liability arising from this agreement toward one Client is limited to the amount of the Subscription paid by the Client for the last 12 months preceding the damage occurrence.

11.3. The Client undertakes to compensate the Provider for damages caused by breach of these ToS, AUP, or laws by the Client.

12. Personal data protection

12.1. The Provider processes personal data of the Client and its representatives in accordance with the Privacy Policy available at https://lead-engine.vora.sk/privacy.

12.2. In relation to data about contacts (leads) generated or imported by the Client into the Service, the Client is Controller and the Provider is Processor under GDPR Art. 28. The terms of this relationship are governed by a separate Data Processing Agreement (DPA) available at https://lead-engine.vora.sk/dpa.

13. Final provisions

13.1. Changes to the ToS. The Provider reserves the right to change these ToS. The Client will be informed of significant changes by email at least 30 days before they take effect. If the Client does not agree with the new version of the ToS, the Client can terminate the agreement under Article 7.

13.2. Governing law. These ToS are governed by the law of the Slovak Republic.

13.3. Dispute resolution. Any disputes from this agreement will be resolved by the substantively and territorially competent court of the Slovak Republic. Consumers (natural persons) also have the right to turn to alternative dispute resolution under Slovak Act No. 391/2015 Coll.

13.4. Contact. All communication with the Provider is conducted electronically at info@vora.sk (general questions, GDPR) or support@vora.sk (technical support).

13.5. Effect. These ToS take effect on 16 July 2026.

On behalf of VORA s. r. o.:
Adam Halász
managing director

These ToS constitute the complete agreement between the Provider and the Client with respect to the VORA Lead Engine Service.